Terms of Service

1. Acceptance of Terms

By accessing or using Watchtower Digital's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Watchtower Digital provides cybersecurity services including but not limited to security monitoring, threat detection, incident response, penetration testing, and security consulting. The specific services provided will be detailed in your service agreement.

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Use our services in compliance with applicable laws
• Not attempt to circumvent our security measures

4. Service Level Agreement

Specific service levels, response times, and uptime guarantees are defined in your individual service agreement. Standard SLA terms include 99.99% platform uptime and 15-minute response times for critical incidents.

5. Confidentiality

We treat all client data as confidential. Our handling of your data is governed by our Privacy Policy and any applicable data processing agreements.

6. Intellectual Property

All intellectual property rights in our services, including software, documentation, and methodologies, remain the property of Watchtower Digital. You are granted a limited, non-exclusive license to use our services during the term of your agreement.

7. Payment Terms

Unless otherwise specified in your service agreement:

• Fees are billed monthly or annually in advance
• Payment is due within 30 days of invoice date
• Late payments may incur interest charges
• Prices may be adjusted with 30 days notice

8. Limitation of Liability

To the maximum extent permitted by law, Watchtower Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the fees paid in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Watchtower Digital from any claims, damages, or expenses arising from your use of our services, your violation of these terms, or your violation of any rights of a third party.

10. Termination

Either party may terminate services in accordance with the terms specified in your service agreement. Upon termination, we will provide reasonable assistance in transitioning your security operations.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of Sydney, Australia.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new terms on this page and updating the "Last updated" date. Continued use of our services constitutes acceptance of the updated terms.